Our Guarantee & Return policy
If you are not satisfied with the results of a products, contact us first and we will make a suggestion to help correct the situation.
If you still do not receive satisfactory results, you may send back your product in like new condition (ORIGINAL BOX for Aroma Beams , Air WHiFFS & Scent Breeze Machines.)within 30 days of receiving your purchase. Any used Scent Bars or Oils cannot be refunded.
When you ship a product back to us for a refund, you are responsible for those shipping charges, however we will refund the cost of your product /products purchased.
You should expect to receive your refund within 7 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.
or email us at email@example.com
We will notify you via e-mail of your refund once we've received and processed the returned item.